Refund policy

Scope

We supply business customers on a wholesale basis. This policy applies to claims for goods that do not conform to the confirmed specification. It does not create consumer return rights, and we do not accept returns for change of mind.

Inspection before shipment

Finished goods are inspected to AQL 2.5 before shipment, and you are welcome to appoint your own third-party inspection agency before the goods leave Shenzhen. We recommend using this right: it is the cheapest place to catch a problem.

What you should check on arrival

Please check quantity and visible condition when the goods arrive. Report any shortage, damage or visible non-conformity in writing to sales@huagetrade.com within 15 days of receipt, providing the order number, affected quantity and photographs or inspection evidence. Damage sustained in transit after risk has passed is a matter for the carrier or your cargo insurer; we will provide the documents you need to support that claim. Latent defects (defects that cannot reasonably be discovered upon basic visual inspection) must be notified in writing within 30 days after receipt of goods. We acknowledge claims within 48 hours.

What is covered

• Goods that do not match the confirmed specification (material grade, dimensions, weight, packaging).
• Goods with a manufacturing defect that was not identifiable at pre-shipment inspection.
• Short shipment of confirmed order quantities.

What is not covered

• Goods produced to a specification, artwork or design you supplied and approved in writing.
• Normal variation within the tolerances stated in the specification, and natural variation in colour, finish or material batch.
• Damage caused after risk and title have passed, or by incorrect storage or use.
• Claims raised after the applicable claim window.
• Returns shipped without our prior written consent.

Remedy

Where a valid claim is accepted, we will, at our option, replace the affected goods, issue a credit note or refund for their value. Freight, destination duties and taxes already paid are not refundable by us.

How to file a claim

Email sales@huagetrade.com with your order number, the affected quantity, photographs, and — where relevant — the third-party inspection report. We will confirm next steps in writing.